I haven’t had any issues with the company.

Thanks for the comment. It always helps in getting other opinions.

To “Brent Carson”, above: I’ve been using Pinhead’s locking skewers for at least 6 years (since ~2014). And I’ve purchased new one’s in recent years for new bikes (all keyed the same for convenience). I don’t understand why you seem to think they are a shady, fly-by-night company with a fake address. They’ve been around for a long time.

Anyway, my only negatives with Pinhead are:
1) If you buy from third parties, you cannot get “keyed alike” locks, so you are forced to buy direct from Pinhead at full MSRP if you want that benefit.
2) Indeed, their headset locks don’t work with my Cannondale bike, either. FSA integrated headsets use a different system than “typical” threadless headsets. Similarly, their seatpost collar locks don’t fit on many bikes (depends on the design of the frame), so you do have to be aware that compatibility is not guaranteed.

Other than that, I don’t have any complaints about the company’s products. I can’t say anything about their customer service/support because I’ve never needed to call them.

Pinhead Components
#373, 11007 Jasper Avenue
Edmonton, Alberta,
Canada T5K 0K6

However, if you “Google map” the address, you’ll find it’s only a rented mailbox at a UPS depot below a condo unit with laundry hanging off the balcony railings. (Call 1-780-448-5898 to confirm that fact.) Pinhead then insisted their place of business is a warehouse with an “engineer” at another Edmonton location. When asked its specific address, a man who claimed to be the engineer told me the location was secret. Huh? How many legitimate businesses have secret locations? Is this a top-secret missile defense contractor or a bicycle parts business?

If Pinhead had a real address, why would they rent a cheap UPS mailbox? And why is an engineer needed for an outfit that imports bicycle nuts from China/Taiwan? Sounds more like a guy (who won’t identify himself) operating out of an apartment.

But it gets worse. Many of the claims on the Pinhead website are false.
Their FAQ page states that: “You can order matching locks so all your bikes are protected, and ALL can use the SAME key. Our online store provides a place to enter your key code.”
This is false because at least 2 different styles of key are required. This is important because – unlike reputable companies such as Kryptonite that include 2 extra spares – Pinhead charges you through the nose. I ordered 2 spare keys and it came to $73 CDN ($54 US)! Having worked as a cost accountant in a large manufacturing plant, they probably cost about 25 cents to manufacture.
Pinhead also claims their headset locks protect your front wheel and forks from being stolen: Upon arrival, their headset lock would not remotely fit on my brand new Cannondale. My bike mechanic also had no idea how it would fit. Why do you think they’re called “Pinhead” he joked? And I doubt if they’ll fit on other modern bikes either. Pinhead’s installation manual is a joke so one has to fall back on their old YouTube videos, where they use mostly 70’s and 80’s style bikes. Because their headset lock is useless, their front wheel through axle is also rendered almost pointless. Because any thief with an Allen key can remove the stem, which gives him the fork and wheel within seconds. Someone failed to think this through. Some engineer!
Their website states “Pinhead Products are sent in a loose bag with no retail packaging,” thus concealing the source of manufacture. What reputable firm does that? Not even Walmart! Moreover, their 5-star website reviews by “certified buyers” looks like it was done by the owner. For real reviews, see the Yellow Page posts.